**Eccentric Customizing Refund & Return Policy**At Eccentric Customizing, every creation is thoughtfully crafted with intention, precision, and a commitment to delivering pieces that feel personal, meaningful, and uniquely yours.To maintain the integrity of our work and ensure a smooth experience for all customers, the following policy applies to all orders.✨ Custom & Personalized OrdersEach custom piece is designed specifically for the individual who orders it, Because of this bespoke approach:❌ Refunds and returns are not available for:1. Personalized items (names, wording, photos, custom requests, etc.)2. Made-to-order products3. Digital design files4. Items damaged due to customer handlingOnce a design is approved and production begins, the order cannot be cancelled, altered, or refunded.��️ Design ApprovalBefore your item is crafted, you will receive a mockup or confirmation to verify:1. Correct spelling2. Colors3. Layout4. Product typeApproval confirms that all details are accurate.Eccentric Customizing cannot be held responsible for errors approved by the customer.�� Craftsmanship Guarantee (Shop Error)We stand by the quality of every item we produce.If a product arrives with an issue caused by us, we will promptly correct it.We will replace an item if:1.The design differs from the approved mockup2. There is a noticeable defect prior to delivery3. The wrong product was createdTo request a replacement:1. Notify us within 48 hours of receiving your order2. Provide a clear photo or video of the issue3. Return the unused item if requiredReplacements are provided for the same item and design originally ordered.�� Delivery & PickupOnce an item has been collected or handed to the courier, responsibility for delivery timing and transit handling shifts to the carrier.Customers are responsible for ensuring correct delivery details are submitted.�� Refund EligibilityRefunds are only issued in the following situations:1. We are unable to complete your order2. A shop error cannot be resolved with a replacement3. The item becomes unavailable after paymentRefunds are processed using the original payment method.�� ExchangesPersonalized items cannot be exchanged.Non-custom items may be exchanged within 3 days, if unused, unopened, and in original packaging.�� Proof of PurchaseAll refund or replacement requests must include a receipt, payment confirmation, or order number.�� Connect With UsFor concerns or queries, you may reach out to us anytime via: Instagram, Facebook, TikTok, or WhatsApp.We’re here to assist you with care and clarity.
