Description The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console. Course level: Fundamental Duration: 45 minutes Activities: This course includes interactions, video demonstrations, and assessments. Course objectives: In this course, you will learn to do the following: Recognize the typical user persona for the Amazon Connect console. Explain the benefits of using the Amazon Connect console. Explore access control options for Amazon Connect console. Explore how different personas use the Amazon Connect console. Intended Audience: This course is intended for contact center professionals, including those in the following roles: Contact center engineers Technologists Implementation consultants Interactive voice response (IVR) designers Prerequisites: No prerequisites needed. Course outline: Section 1: Amazon Connect Console Introduction to the Amazon Connect Console Managing Resource Access Control Navigating the Amazon Connect Console Section 2: Conclusion Summary Section 3: Knowledge Check Questions Knowledge Check Section 4: Getting Help Learn More
